Before returning
Contact us before sending anything back so we can review the product, order status and appropriate next step.
PEPHOUSE policies
Returns & support
Condition of goods
For safety and hygiene, eligibility may depend on whether packaging has been opened, damaged or used. This does not affect applicable statutory rights.
Damaged or incorrect orders
Photograph the parcel and contents, retain the packaging, and email us with your order number as soon as reasonably possible.
Resolution
Where a return is accepted, instructions and any applicable refund information will be confirmed in writing.
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